Description:
Many governmental leaders around the world attempt to transform the public sector to increase the benefits for their constituents through reforming public administration and make it more “efficient, transparent and especially more service oriented.” (E-government Survey 2008) In this context, E-government is playing an increasingly vital role and contributes significantly to the process of transformation of the government towards a more cost-effective government through facilitating communication and improving the coordination of authorities at different layers of government, within organizations and even at the departmental level. Government enabled by information-communication technology (ICT) is promising to provide efficient government management of information to the citizen, enhance the service delivery and empowerment of the people through access to information and participation in public policy decision-making.