Evaluation plan for assessing health beliefs, utilization and satisfaction of Yerevan adult population with outpatient services provided by district physicians at Yerevan polyclinics

Abstract

The nowadays period of market transition in Armenia is mostly characterized by such main concern of any field as the division of scarce resources. Similar problems underlie the Health care system. As experience has shown, totally free medical care is not a reality. The scope of services that could be guaranteed by the state (Basic Benefit Package-BBP) is narrower than is desired. From the available sources it is recognized that the utilization of the restricted amount of free services ensured by the state is extremely low. Unsatisfactory knowledge of the population about free medical services and inadequate perceived quality could be considered as the main causes of low utilization. This study aims to assess the relationship between the level of people's satisfaction with available services, their perception of the meaning of outpatient services to the Armenian population and their utilization of medical care. The goal of the study is to use the results in the elaboration of the future Basic Benefit Package of medical services insured by the state. Hopefully, it will be more acceptable than the current one.