Operational plan for passenger services at the Airport Zvartnots : Final report

Abstract

In the Civil Aviation practices passenger handling encompasses a whole series of extremely complex operations which are vital to the efficient functioning of civil aviation, covering a wide range of activities from passenger check-in to the loading of baggage. However, the existing chaos in Armenian civil aviation prevents providing passenger handling services in accordance with international standards. In fact, on one hand passenger handling services are provided by Armenian Airlines which is not so enthusiastic about providing high quality services. On the other hand, Yerevan Airport Zvartnots serves as a “runway” for aircraft’s landing and take-off. Due to this ineffective division, there are a lot of problems in Armenian Aviation system, particularly in providing passenger services.